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Frequently Asked Questions
Q. What days and hours are you open?
A. Please click here for our hours of operation.
A. Please click here for our hours of operation.
Q. Where are you located?
A. The address is: 2111 Sam Bass Road, Round Rock, TX 78681 Google Maps link
Q. Do you give out recipes?
A. We review virtually hundreds of recipes and test at least four recipes for every one that makes it to our menu. This process is a full time job and we have a separate kitchen fully dedicated to this activity. Recipes are one of our most important intellectual properties. Just like a trade mark, patent, business formula or trading policy, it is something that remains guarded and protected. As such, we regret that we cannot give out our recipes.
Q. When do your menus change?
A. Menus change monthly based on the calendar month. For example, the "March" menu will run from March 1 - 31 and the "April" menu from April 1 - 30.
Q. How much freezer space does it take?
A. Two shelves of a side by side freezer section or the full section of a top side freezer. Entrees in 3-portion containers or bags work well if space is at a premium because you can put smaller containers and bags into nooks.
Q. My husband doesn't like mushrooms. Can they be left out?
A. Some items for some entrees are packaged separately (eg - cheese for Pesto Lasagna, you can use some or all of it during last minutes of baking). All entrees and sides are prepared the same way; the chefs are not able to take special requests when assembling.
Q. Do you offer any special menus like Low Carb menus or vegetarian dishes?
A. No, not at this stage. Some entrees qualify but we don’t have a specific vegetarian menu, for example.
Q. Will the menu change periodically and if so when?
A. Yes, the menu changes monthly.
Q. When will the new menu appear on the website?
A. We publish the new menu during the last week of the previous month.
Q. Do you offer gift certificates?
A. Yes! You can purchase online.
Q. Do you offer the caloric count or fat content on menu items?
A. Yes, we offer full nutritional information. Click on the entree name or picture, scroll down, and you will see the Nutritional Information following the Product Description.
Q. If I want to return my delivery coolers, can you pick them up?
A. We pick up coolers on your next delivery. You can also drop them off at the Kitchen (2111 Sam Bass Road, Suite 1600). We reuse and recycle the coolers and gel packs.
A. We pick up coolers on your next delivery. You can also drop them off at the Kitchen (2111 Sam Bass Road, Suite 1600). We reuse and recycle the coolers and gel packs.
Q. Do I need to throw away the gel packs inside?
A. No, please keep them. These food safe gel packs are filled with water and can be re- used. We like to reuse the ones that are in good condition.
A. No, please keep them. These food safe gel packs are filled with water and can be re- used. We like to reuse the ones that are in good condition.
Q. Can you rent out your kitchen for cooking classes or other commercial cooking?
A. We don’t offer this service. We recommend www.thekitchenspace.com Their prices are very reasonable.
A. We don’t offer this service. We recommend www.thekitchenspace.com Their prices are very reasonable.
Q. If I am doing a pick-up or delivery and there is an entrée that has an ingredient in it that I don’t like, can I ask for it to be left out?
A. No, because our chefs prepare in larger quantities, we cannot accommodate special orders for pick up and delivery.
Q. How do entrees in a pick up or delivery come packaged?
A. If it is a bagged item, you will receive gallon sized zip lock bags with 3 servings in each. If the item is in a tin, you will receive 3 servings of food in each container.
Q. How much is a serving?
A. A serving is the size of a chicken breast, pork chop, or a fish fillets that you would get at the grocery store. We follow recommend serving sizes similar to regular recipe books. We are known for having very generous serving sizes. For example, our three serving size of Lasagna, can easily serve four. If you want smaller servings (for dieting purposes) you can easily half the portion size after cooking. In this case your calories will be halved also.
Q. I want to buy one entrée from you...
There is no mimimum order! Order what you want!
Q. Do I need to bring in a cooler when I pick up an order?
A. When you pick up pre-assembled entrees they are frozen and provided in a paper sack. Unless you have a long trip home, a cooler is not essential.
Q. I don’t like an entrée that I ordered and I have extras, can I return it or get my money back?
A. Based on many years of receiving surveys, we know that not everyone likes entrees the same way. We may get 100 votes on an entrée with 97 people voting it a “5” and 3 people may voting it a “2”. So we differentiate between “I did not like it” and “there seems to something wrong with an entrée”. For example, we had a case once where we used a different brand of black olives on a small batch of entrees. It turned out that there was a lot of salt in these olives and the entrée ended up way too salty. We replaced or refunded them – based on what customers preferred. We want to make sure you enjoy our food and return for more. If you are not happy with something, please e-mail us with a brief description of what happened and we will do what’s right. As for returning entrees, we can never take anything back that leaves the premises (it would violate health codes), so we either replace or refund as the case may be.
Q. Do you have a gluten free menu?
A. We do have several gluten free choices each month. Take a look at the nutritional information where this is indicated.
Q. What about food allergies such a peanuts, eggs and so on?
A. As we run a commercial kitchen that carries many ingredients, we cannot empathically state that we “are peanut free” for example, because there is always the small chance that an item could end up in an entrée. Also, our menu descriptions should not be looked at as a definitive ingredient list. If you have questions, please call and speak to our host who can guide you away from entrees with ingredients you have to avoid. Just understand that this is not a 100% guarantee.
Q. Do you have organic entrees?
A. We wish! We really do. Actually we are working on this, but there are challenges both in costs and supply to overcome. Look out for some entrees with an organic option in the future.
Q. Do you have vegetarian options?A. Each month is different, some months may have several vegetarian options and some months might have just one. We don’t carry enough to promote ourselves as a complete solution to vegetarians, but we may be able to supply something that will work for company that prefers this.